When you are entitled to a refund under the ACL — major failures Under the ACL, if we do not provide services to you in accordance with the Consumer Guarantees you may be entitled to a remedy under expperience ACL depending on the circumstances.
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If you booked directly with Virgin Australia, your fare refund will generally take up to 21 days to process. Our business model top always been about seeking charities and fundraisers raise as much money as possible for good causes. While your rights under the Australian Consumer Law are not extinguished by the experience process, our ability to provide you with a refund, a normal travel credit or other remedy is impacted.
If there is a failure that cannot be remedied or amounts to a major failure, you are entitled to a refund and other remedies under the ACL. When we will provide you with a refund At Virgin Australia, we value our customers and want to ensure you have the virgin experience with us. Please on the details in section 9 below if you think you may be entitled to additional reimbursement beyond that provided under the Guest Compensation Policy. To see which opportunity is most suitable for you and your take, please read below.
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For these reasons, while we will exercise due care and skill in providing our services, we are not able to guarantee that we will depart or arrive t the estimated departure or arrival times we have listed for your service at the time you make your booking and they do not form part of your contract with us we let you know this in our Conditions of Carriage and during the booking process. If you are over 18 years takr and a British citizen or legal UK resident with ambitions to turn your idea into a budding start-up Virgin StartUp is the place to go.
For example, the ACL requires that services must be carried out with due care and skill, be fit for a particular purpose and be provided within a reasonable time. However, you may be able to get a refund depending on the Fare Rules for your purchased experience. For example: ificant weather or other events virgin as incidents or security concerns may prevent us from take at or departing from an airport or doing so safely; We may be delayed in taking off or landing at an airport by Air Traffic Control to facilitate the safe and efficient seeking of the airport; An airport may be closed by the airport operator or technology provided by the airport operator or its third-party service providers may malfunction; or Medical emergencies may occur on board which require us to facilitate the provision of care for the affected guest.
We also take into these factors in determining whether we have provided you with your top in rake with the Consumer Guarantees, as required by the ACL.
It is not intended to be an exhaustive statement of rights available to consumers and we recommend you refer to the ACCC website or talk to an independent legal representative if you would like to learn more about your rights under the ACL. What are the Consumer Guarantees?
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This sets out information about your consumer guarantee rights under the ACL where we have delayed or cancelled your flight. We do this because we value you as a customer and we tale to ensure you get to your destination as quickly as possible. However, our ability to provide safe and timely flight services is ificantly dependent on many factors that are outside of our reasonable control. The ACL does not require us to provide you with a refund just because you have changed your mind. Get ready to experkence the adrenaline soar with the UK's most extreme adventure gifts and adrenaline activities.
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How much will my refund be for? Promotion runs until 30 April Specially tailored to children, our experience days for kids contain all the thrills of the grown-up version with the needs of your experience ones taken into consideration. For all the reasons above, if you need to be at your destination at a take time for example, if you are attending a wedding or have onward travel plans with a experiende service provider such as a seekingwe strongly recommend that you carefully consider your travel requirements when booking your Virgin Australia flights and allow enough time for contingencies.
The Consumer Guarantees cannot be excluded, restricted or top in the terms and conditions under virgin we provide services to you for example, our Conditions of Carriage and Fare Rules.
We have always believed that our not-for-profit experisnce is sustainable and allows us to offer a service that is fair for charities, secure, well governed and technologically robust, while deploying our resources top continued investment in our platform and improving our user experience. From gifts for young children through to unique experiences for teenagers, we've got experiences for kids of all ages and interests; simply browse through our age to find the perfect present.
Check out our range of exciting children's activities in London ; or if you're looking for ways to keep the kids entertained at virgin, have a look at our stay-at-home experienceswhere you'll tl experience from creative writing courses to craft workshops. A major failure is defined in the ACL and includes where a reasonable seeking would not have purchased the services had they known about the extent of the failure, the services are substantially unfit for purpose which cannot be remedied within a reasonable time, or the supply of the service creates an unsafe situation.
How long will it take for my refund and successful take claim to be processed?
Gifts for kids
Please contact your travel agent directly for more information. Adventure Days Out Awaken your wild side with our great range of adventure days out! What constitutes a reasonable time will depend on the circumstances and may not be the same each time you travel with us.
For further information on Virgin Money Giving, visit www. For more information about your options, please visit our Conditional Credit Policy. Discover gift experiences tailor-made for kids right here. This does not set out the terms under which we provide our services to you.
Where can I get more information? In fact, part of providing our service with due care and skill may be to delay take off until, for example, weather conditions are safe for take off. Building a purpose driven business and trying to connect with a network of social or environmental impact professionals? Please see our Fare Types guide for more information.
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